Westerville Public Library closed for Coronavirus prevention

UPDATE: Closed through at least May 3.

Community encouraged to take advantage of digital resources.

Westerville, OH – Due to growing concerns related to Coronavirus (COVID-19), the Westerville Public Library will close to the public beginning Sunday, March 15 and continuing through at least Sunday, May 3, 2020

In the interest of public safety, the library hopes that these precautions will help prevent the spread of Coronavirus in our community. This decision was made based on recommendations of local authorities, health departments, and government representatives.

Digital resources remain available 24/7. Please keep borrowed items until the library reopens. No fines or fees will accrue while the library is closed.

“We are encouraging everyone in our community to take advantage of the library’s online offerings. With more than 1 million ebooks, movies, and more available to download or stream, we hope to continue meeting many of your informational and entertainment needs during this time,” says Erin Francoeur, Executive Director.

The COVID-19 situation is rapidly changing. As new information is made available, the Westerville Public Library will continue to enhance plans and communicate changes via westervillelibrary.org/coronavirus.

Thank you for your cooperation and understanding as we face this health emergency together.

FAQs

I have a question. Who can I contact?

Call us at 614-882-7277. Email us at answers@westervillelibrary.org. Or virtual chat with us.

I want to keep in touch. How do I do that?

Library staff will be posting regular updates & tips in the following places:

What is happening and when?

  • Friday, March 13 - Saturday, March 14: Open regular hours, but all library-hosted events are cancelled. Room reservations will be honored. Returned items accepted until March 14 at 6pm.
  • Sunday, March 15: Closed to the public, but reserved items can be picked up via the drive-thru window from 1-6pm.
  • Monday, March 16 - Sunday, May 3: Closed to the public. All borrowed items should be kept until the library reopens.
  • Monday, May 4: Reopen to the public, pending further notice.

I want a library card! How do I get one?

Fill out this online form. Then we'll contact you within 72 hours with your new library card number. You'll be able to use this number to gain  access to thousands of digital resources, including ebooks, movies, training courses, and more.

I have overdue items. What should I do?

Please keep all borrowed items until the library reopens (with an additional grace period of up to 10 days from reopening). No fines or fees will accrue while the library is closed.

There's a problem with my library card. Who should I contact? 

Restoring access to your library card account is important to us. Please contact us at 614-882-7277 ext. 2 or customerservices@westervillelibrary.org. Provide your name and library card number. We will get back to you shortly. 

While the library was closed, I accrued fines or fees on my account. What should I do?

Despite our best efforts, some fines or fees may have accrued for items due while we were closed. We apologize for the inconvenience. Please contact us at 614-882-7277 ext. 2 or customerservices@westervillelibrary.org. Provide your name and library card number. We can waive those for you.

I checked out a wi-fi hotspot. Will it remain active while the library is closed?

Yes. As a courtesy, the library will wait to disable internet access for the wi-fi hotspots until after we reopen.

I have a reserved item ready for pickup. What should I do?

Items can be picked up through the drive-thru window ONLY on Sunday, March 15 from 1-6pm, or within 4 days after reopening.

I just reserved an item online. What will happen next?

This item will be set aside for you and may be picked up when we reopen.

What digital resources can I access from home?

Download or stream ebooks and more, 24/7. All you need is your library card number and PIN.

  • Acorn TV - 80+ world-class television shows, includng mysteries, dramas, and comedies from Britain and beyond
  • Freegal Music (always available) – 15 million+ songs from the world's most popular artists. (5 free downloads per week. 5 hours of streaming music daily.)
  • Hoopla Digital (always available) – 500,000+ movies, music albums, audiobooks, comics, ebooks, and TV shows (10 checkouts per month)
  • Ohio Digital Library – 150,000+ popular ebooks, audiobooks, and more. Kindle compatible (10 items at a time)
  • PressReader (always available) – 7,000+ international newspapers & magazines in 60+ languages
  • RBdigital Magazines (always available) – 4,000 popular magazines
  • Westerville Cloud Library – 10,000+ ebooks & audiobooks (10 items at a time)

Research, study, or learn something new using these power tools, 24/7.

What other services are available while the library is closed?

What else should I know?

All volunteer shifts are cancelled while the library is closed. No delivery of materials will occur during this time. Similar to all other borrowed items, no fines or fees will accrue for items borrowed from other libraries via SearchOhio and OhioLINK.

Where can I find more information about Coronavirus (COVID-19)?

Please visit coronavirus.ohio.gov.

 

Last updated: 3/30/2020 at 4:39pm

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Hours
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Fri

9 a.m. - 6 p.m.

Sat

9 a.m. - 6 p.m.

Sun

1 p.m. - 6 p.m.