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Showing 42 results
Help Topics - 1 through 30 of 42 results
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Renew Your Library Card
Provide your most recent contact information to renew your library card.
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FAQs
Answers to frequently asked questions about fines, lost items, due dates and more.
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How do I review or rate an item?
Instructions to add a personal review or rating to a library-owned items in the catalog.
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How can I see a list of all events happening this month?
View a calendar of all library events happening this month.
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How do I reserve a room?
Instructions for placing a room reservation.
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What is SearchOhio?
Borrow books from other public libraries across the state of Ohio using your Westerville Library card.
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What is OhioLINK?
Borrow books from university & college libraries across the state of Ohio using your Westerville Library card.
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How do I cancel my room reservation?
Find out how to cancel a reservation for one of the library's meeting rooms or study rooms.
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How do I cancel my event registration?
Find out how to cancel your registration for an upcoming event at the library.
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Which events am I registered for?
View your personal schedule of library events and/or cancel an event registration.
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How do I find my library card number?
Find out where to access your library card number.
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I lost my library card. What should I do?
Find out what to do if you've lost or misplaced your library card.
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What other limits are there?
Find out what limitations and policies exist for your library card account.
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I lost an item. What should I do?
Find out what to do if you've lost or misplaced a borrowed item.
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What are the overdue fines/fees?
How much are the fines for an item?
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How long can I keep items?
Find out how long you can borrow items from the library.
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Where can I return items?
Discover where to find drop-off locations for borrowed items.
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How do I pay my fines?
Find out how to pay your library fines online, over the phone or in person.
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How do I renew items?
Find out how to renew your borrowed items.
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Trouble logging in?
Descriptions of what you need to log into your account and what to do if you are unsuccessful.
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Suggest a Purchase
If the library doesn't own an item that you would like to see in our collection, you can contact us to suggest a purchase.
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Am I eligible for an educator card?
Details about who is eligible for an Educator card with the Westerville Library, as well as the policies and loan rules regarding educator accounts.
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Is this item available to check out?
A definition of each item status in the catalog and what it means.
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I don't want you to contact me. What should I do?
If you no longer wish to receive communications from the library, follow these instructions.
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How can I get alerts about upcoming events?
You can sign up for email alerts about upcoming storytimes, author visits and more.
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Why am I not getting notices?
Reasons you may not be receiving your email, phone or text messages from the library.
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How do I sign up for phone notices?
How to get automated phone calls from the library about overdue items, holds, etc.
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How do I sign up for text message notices?
How to get text messages from the library about overdue items, holds, etc.
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How do I sign up for email notices?
How to get email notices from the library about overdue items, holds, events, etc.
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I returned an item, but it's still checked out to me. What should I do?
When an item is lost or missing, the library will perform a search for the item within the building upon your request.
Can't find it?
Borrow from a partner library using your Westerville card.
Or launch your search in a different view.
Doing research? Try these power tools.
Want us to add an item to our collection?
