Answers to frequently asked questions about fines, lost items, due dates and more.
If the library doesn't own an item that you would like to see in our collection, you can contact us to suggest a purchase.
Log into your account, view your borrowed items and more.
When an item is lost or missing, the library will perform a search for the item within the building upon your request.
Opt in of your reading history to keep a list of items you've checked out in the past.
Instructions to add a personal review or rating to a library-owned items in the catalog.
Descriptions of what you need to log into your account and what to do if you are unsuccessful.
Learn how to set your preferred pickup location through the "home library" setting in My Account.
Learn how to link your library card account with those of other family members living in the same house.
Card holders with overdue fines or billed items are sent to a collection agency, Unique Management Services, who will contact said individuals regarding reconciliation of delinquent accounts.
Find out what to do if you've lost or misplaced your library card.
Find out what limitations and policies exist for your library card account.
How much are the fines for an item?
Discover where to find drop-off locations for borrowed items.
Find out how to pay your library fines or bills online, over the phone or in person.
Includes requirements, advantages and limits for educator cards.
Find out what to do if you've lost or misplaced a borrowed item.
Find out how to renew your borrowed items.
How do holds work? What happens if it's available when I place my hold?
Instructions for how to "freeze" a reserve while you're on vacation or waiting for the previous disc in a TV series.
Find out how long you can borrow items from the library.
What happens when I accidentally return an item to the wrong owning library?
How to get text messages from the library about overdue items, holds, etc.
renew, renewal, how many, keep, how long, restrictions
Provide your most recent contact information to renew your library card.
Instructions for placing a room reservation.
Borrow books from other public libraries around the world using your Westerville Library card.
Find out how to cancel your registration for an upcoming event at the library.
Borrow books from other public libraries across the state of Ohio using your Westerville Library card.
Borrow books from university & college libraries across the state of Ohio using your Westerville Library card.
Can't find it?
Borrow from a partner library using your Westerville card.
Or launch your search in a different view.
Doing research? Try these power tools.
Subscriptions & Databases
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