Home
Get Involved
About Us
FAQs
Contact Us
Books, Movies & More
Services & Support
Events & Classes
Showing 42 results
Help Topics - 1 through 30 of 42 results
-
How do I review or rate an item?
Instructions to add a personal review or rating to a library-owned items in the catalog.
-
Does my account show a history of the items I've checked out?
Opt in of your reading history to keep a list of items you've checked out in the past.
-
Trouble logging in?
Descriptions of what you need to log into your account and what to do if you are unsuccessful.
-
How do I save my pickup location?
Learn how to set your preferred pickup location through the "home library" setting in My Account.
-
How can I manage my family's account?
Learn how to link your library card account with those of other family members living in the same house.
-
How do I find my library card number?
Find out where to access your library card number.
-
I lost my library card. What should I do?
Find out what to do if you've lost or misplaced your library card.
-
What other limits are there?
Find out what limitations and policies exist for your library card account.
-
What are the overdue fines/fees?
How much are the fines for an item?
-
Where can I return items?
Discover where to find drop-off locations for borrowed items.
-
How do I pay my fines or bills?
Find out how to pay your library fines or bills online, over the phone or in person.
-
I returned an item, but it's still checked out to me. What should I do?
When an item is lost or missing, the library will perform a search for the item within the building upon your request.
-
Why has my account been sent to a collection agency?
Card holders with overdue fines or billed items are sent to a collection agency, Unique Management Services, who will contact said individuals regarding reconciliation of delinquent accounts.
-
Am I eligible for an educator card?
Includes requirements, advantages and limits for educator cards.
-
I lost an item. What should I do?
Find out what to do if you've lost or misplaced a borrowed item.
-
How do I reserve a room?
Instructions for placing a room reservation.
-
What is Resource Sharing?
Borrow books from other public libraries around the world using your Westerville Library card.
-
How do I renew items?
Find out how to renew your borrowed items.
-
How long can I keep items?
Find out how long you can borrow items from the library.
-
How do I cancel my event registration?
Find out how to cancel your registration for an upcoming event at the library.
-
What happens when I reserve an item?
How do holds work? What happens if it's available when I place my hold?
-
How do I freeze my holds?
Instructions for how to "freeze" a reserve while you're on vacation or waiting for the previous disc in a TV series.
-
How do I sign up for text message notices?
How to get text messages from the library about overdue items, holds, etc.
-
Suggest a Purchase
If the library doesn't own an item that you would like to see in our collection, you can contact us to suggest a purchase.
-
FAQs
Answers to frequently asked questions about fines, lost items, due dates and more.
-
I returned an item to the wrong library. What should I do?
What happens when I accidentally return an item to the wrong owning library?
-
What is SearchOhio?
Borrow books from other public libraries across the state of Ohio using your Westerville Library card.
-
What is OhioLINK?
Borrow books from university & college libraries across the state of Ohio using your Westerville Library card.
-
What if I don't find what I want?
If the library doesn't own an item you want, you can order it from another library, ask the library to order it, and other options.
-
How many times can I renew an item?
renew, renewal, how many, keep, how long, restrictions
Can't find it?
Borrow from a partner library using your Westerville card.
Or launch your search in a different view.
Doing research? Try these power tools.
Want us to add an item to our collection?
