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Showing 43 results
Help Topics - 1 through 30 of 43 results
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How do I cancel my event registration?
Find out how to cancel your registration for an upcoming event at the library.
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FAQs
Answers to frequently asked questions about fines, lost items, due dates and more.
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Why has my account been sent to a collection agency?
Card holders with overdue fines or billed items are sent to a collection agency, Unique Management Services, who will contact said individuals regarding reconciliation of delinquent accounts.
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How many times can I renew an item?
renew, renewal, how many, keep, how long, restrictions
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What are the overdue fines/fees?
How much are the fines for an item?
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Am I eligible for an educator card?
Includes requirements, advantages and limits for educator cards.
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What happens when I reserve an item?
How do holds work? What happens if it's available when I place my hold?
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What other limits are there?
Find out what limitations and policies exist for your library card account.
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How do I reserve a room?
Instructions for placing a room reservation.
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I lost an item. What should I do?
Find out what to do if you've lost or misplaced a borrowed item.
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How do I sign up for text message notices?
How to get text messages from the library about overdue items, holds, etc.
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Renew Your Library Card
Provide your most recent contact information to renew your library card.
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I returned an item to the wrong library. What should I do?
What happens when I accidentally return an item to the wrong owning library?
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Suggest a Purchase
If the library doesn't own an item that you would like to see in our collection, you can contact us to suggest a purchase.
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How long can I keep items?
Find out how long you can borrow items from the library.
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What is Resource Sharing?
Borrow books from other public libraries around the world using your Westerville Library card.
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How do I renew items?
Find out how to renew your borrowed items.
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How do I freeze my holds?
Instructions for how to "freeze" a reserve while you're on vacation or waiting for the previous disc in a TV series.
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What is SearchOhio?
Borrow books from other public libraries across the state of Ohio using your Westerville Library card.
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What is OhioLINK?
Borrow books from university & college libraries across the state of Ohio using your Westerville Library card.
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What if I don't find what I want?
If the library doesn't own an item you want, you can order it from another library, ask the library to order it, and other options.
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Which events am I registered for?
View your personal schedule of library events and/or cancel an event registration.
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I returned an item, but it's still checked out to me. What should I do?
When an item is lost or missing, the library will perform a search for the item within the building upon your request.
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How do I review or rate an item?
Instructions to add a personal review or rating to a library-owned items in the catalog.
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How can I see a list of all events happening this month?
View a calendar of all library events happening this month.
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How do I cancel my room reservation?
Find out how to cancel a reservation for one of the library's meeting rooms or study rooms.
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How do I find my library card number?
Find out where to access your library card number.
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I lost my library card. What should I do?
Find out what to do if you've lost or misplaced your library card.
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Where can I return items?
Discover where to find drop-off locations for borrowed items.
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How do I pay my fines?
Find out how to pay your library fines online, over the phone or in person.
Can't find it?
Borrow from a partner library using your Westerville card.
Or launch your search in a different view.
Doing research? Try these power tools.
Want us to add an item to our collection?
