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KnowItNow: FAQ

Need to know the state bird of Wisconsin? Looking for help researching a company? Are you stuck on the last math problem for your assignment? Wondering what book to read next?

KnowItNow gives you access to Ohio librarians, whether your local library is open or not.

How It Works

1. Go to KnowItNow.org.
2. Enter your zip code.
3. You will be asked to choose your library, enter your name, and submit your question.
4. Once you connect, a librarian will provide you with a quick and friendly response. (The option to leave a message is available during the off hours between 1am and 7am.)
5. You will often get a recommended web site displayed on your screen and you can decide together if this is the best source of information for you.

Note: If you have questions about your Westerville Library account, such as how to renew a book, pay a fine or place a reserve, be sure to contact us directly. Since KnowItNow is staffed by librarians throughout the state, they will not be able to answer questions about your specific library or your library account.