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Email & Phone Notices

The library offers notices or alerts as a courtesy to help you stay informed about your borrowed and requested items. 

Email Notices

Sign Up

1. Log on to MY ACCOUNT.
2. Click on the EDIT link.
3. Add or edit your email address.
4. Click SUBMIT.
5. To stop receiving email notices, click on the EDIT link and delete your email address. (If no email address is listed, you will receive automated phone notifications.)

Examples

1. Notices for items that are about to become due. (On all 14 and 28 day loans, you will receive an email message 2 days before the item is to become due. Not available through the automated phone system.)
2. Notices for items that are overdue. (You will receive three notices to let you know when your item is 10, 20 and 30 days overdue.)
3. Notices for items that you have reserved (sometimes referred to as a “hold”) when they are ready and available for you to pickup.

Problems?

1. Do we have your current email address on file?
2. Did you check your spam folder?
3. Have you added our email address (noreply@westervillelibrary.org, notice@westervillelibrary.org and circ-notices@westervillelibrary.org) to your email's approved sender's list or whitelist?
4. Did you accidentally add our address to your email's blocked addresses list?
5. Still having problems? Contact us for further assistance.

Phone Notices

Sign Up

1. Log on to MY ACCOUNT.
2. Click on the EDIT link.
3. Check to make sure an email address is not listed. (The system will automatically choose email notices if an email address is provided.)
4. Add or edit your telephone number.
5. Click SUBMIT.

Examples

1. Notices for items that are overdue. (You will receive three notices to inform you of an overdue item.)
2. Notices for items that you have reserved (sometimes referred to as a “hold”) when they are ready and available for you to pickup.

Problems?

1. Do we have your current phone number on file?
2. Is your voicemail/answering machine message longer than 10 to 15 seconds? Sometimes, this causes the automated message to be cut off.
3. Is your voicemail/answering machine full?
4. Still having problems? Contact us for further assistance.