The Westerville Public Library currently uses a collection agency, Unique Management Services, to collect outstanding overdue items on the library's behalf. Customer accounts are sent to the collection agency in the following circumstances:
Customers are notified by the library regarding overdue items via telephone or email when the items are 10, 20 and 30 days overdue. On the 40th day overdue, a bill for replacement of the overdue material is mailed to the address listed in the customer's library account. At 55 days overdue, the customer account is sent to Unique Management, and an additional non-refundable fee of $10 is added to the customer account to pay for the services of the collection agency.
Unique Management contacts customers with delinquent accounts until the account balances are at zero. Once an account balance has been resolved, the library will communicate the account status change to the collection agency within 24 hours.
Unique Management follows this schedule when corresponding with customers:
A customer's account will be reported to the national credit reporting agencies if no payment arrangements are made within 175-206 days from the date the items were due. The Westerville Public Library offers its customers several ways to manage accounts so that materials do not become overdue and turned over to Unique Management:
Customers who have filed bankruptcy may provide documentation to UNIQUE Management Services or directly to the library. Customers with a discharged bankruptcy case will have late fines and fees waived. Non-returned items must still be returned, or replacement costs must be paid. The library will be more than glad to make arrangements with you for a payment schedule if needed.
Questions? Contact the library's Customer Services department by email or phone at 614.882.7277 ext. 2.
Please send all related mailings to the attention of the Customer Services Department at 126 South State St., Westerville, OH 43081.