Careers at the Library

Help Desk Support

This position provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and staff requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. This is a part-time position consisting of 20 hours per week, eligible for benefits. Pay rate is $9.79/hour.

Position Requirements

  • Strong aptitude for computer troubleshooting and repair, particularly Windows but also OS X: spyware and virus removal, hardware configuration, upgrades and troubleshooting.
  • Ability to read documentation and comprehend written or orally-delivered directions in order to remedy minor computer malfunctions.
  • Desire to contribute to and improve documentation, in collaboration with the team.
  • Ability to run computer systems in order to methodically troubleshoot minor computer malfunctions.
  • Must have the ability to work with minimum supervision (self-motivated).
  • Mutual respect, appropriate and timely sharing of information (teamwork).
  • Able to react to change productively and handle other essential tasks as assigned (adaptability).
  • Positive attitude towards public service work (courteous).
  • Must be able to demonstrate good judgment and problem solving skills.
  • Must be reliable.

Position Responsibilities

  • Maintains confidentiality of all customer records.
  • Treats library patrons with courtesy and respect at all times.
  • Ensures timely response to computer down time.
  • Identify and organize help desk tickets according to priority.
  • Distribute tickets to Network Administrator or other computer staff as needed.
  • Configures computer equipment as instructed and prepares computer equipment for operation.  Tests said equipment for usability.
  • Troubleshoots minor equipment or software malfunctions and corrects them as directed by computer operation manuals, or supervisor.
  • Updates software library, support agreement library, and equipment inventory database.

For more information, download the job description. To apply, please send your resume and application to the attention of the Human Resources Manager.

Deadline for applications: Tuesday, January 27, 2015

Fill Out an Application

Interested in working at the library? Download an application.

Submit an application by email or mail. Applications can also be dropped off in person at the Circulation Desk inside the library's main entrance.

ATTN: Human Resources
126 S. State St.
Westerville, OH 43081

Note: All applications require a signature.

Ranked One of 2014 Best Employers in Ohio

The Westerville Public Library was recently named as one of the 2014 Best Employers in Ohio by the Ohio SHRM State Council and Best Companies Group. Find out more.

Employee Benefits

When applying for a position at the library, please take a look at our information regarding employee benefits.

Need help finding a job?

The library is a great place to start your job search. We have resources to help you choose a career, find educational opportunities, write a resume and prepare for an interview. Find out more.

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