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Library Card Policies
All policies below apply to card holders.
Exceptions: Customers age 60 and older are not charged overdue fines for Westerville Library items. Customers who live in or teach in the Westerville City School District may be issued an Educator Card with different loan policies.
Loan Periods for Checked Out Items
|This table describes how long you can keep materials checked out.|
|28-day loans include:||14-day loans include:||7-day loans include:|
|Most Books & Audiobooks||New Books & Audiobooks||Fiction DVDs & Blu-ray|
|Art Prints||eBooks||Juvenile DVDs & Blu-ray|
|Non-Fiction DVDs & Blu-ray||eAudiobooks||-----|
|Most Playaways||Electricity Usage Monitors||-----|
|Puzzles||Juvenile Holiday Books||-----|
There is no limit to the number of physical items that can be checked out at one time.
Attention: SearchOhio, OhioLINK and eBook loan policies may differ.
- Books and most items | 20 cents per day
- Videos, DVDs and Blu-ray Discs | $1.25 per day
- Art prints | 25 cents per day
- SearchOhio and OhioLINK items | 50 cents per day
Fines can be paid in person or online. Visit our Pay Fines page for instructions.
Note: Overdue fines on a single item will be charged up to $10. (If the cost to replace the item is less than $10, your fine will cap at the replacement cost fee.) For policies relating to items loaned from other libraries, please refer to SearchOhio and OhioLINK.
Other Fines & Regulations
- Collection Agency (i.e. Unique Management Services): The
Westerville Public Library currently uses a collection agency to collect
outstanding overdue items on the library's behalf. To find out more,
please see our Collection
Agency information page.
- Confidentiality Policy: In order to receive information about
your library card account at the library, you must show your library
card or government-issued photo ID. If communicating by phone, you must
provide us with your name and library card number (located underneath
the barcode on your library card.)
- Emails from the Library: When registering for your library card account, you can give us an email address. The library uses this address for your courtesy notices, overdue notices, and other account status updates. We also send your member e-newsletter, announcements and other occasional information there. These occasional emails are always accompanied by directions for stopping their delivery, if you so choose. You will still get account status updates if you stop delivery of the e-newsletter and announcements. To restart delivery, contact Computer Services. If you are not receiving email notices as expected, visit our Email & Phone Notices page for troubleshooting tips.
- Lost Card: Please contact us immediately to report a lost or stolen card. You are
responsible for all items checked out on your library card, so please
make your report as soon as possible. There is no charge for replacing
- Lost Items: If you have lost or damaged library materials, you
will need to pay for
the cost of the item as well as any overdue fines associated with the
item. (Note: The library may accept a patron-provided copy of the
item in lieu of a monetary payment. Please contact Customer
Services for more information.) If you find a lost item in fair condition within 8
weeks of paying for it, you may
return it and ask that the library refund
the cost of the item. If you returned the item, but it still appears on
your library account, you can request that the library do a search of
the shelves for that item. Please see our Searches
for Missing or Lost Items page for more information.
- Maximum Fines: If your fines exceed $5.00, your account will be blocked and you will be restricted from checking out additional items, renewing items or using the computer labs and gaming room. The block will be removed when your fines are paid down to $5.00 or less.
- Movie restrictions for children: With parental permission, children
under 18 may check out movies above a G rating. Parents may give
permission when registering their child for a Library card, or by
signing a consent form at the Circulation Desk. Otherwise, movies rated
PG, PG-13, NC-17, R or unrated cannot be checked out using a child’s library card.
- Renewing Items: You can renew items up to 4 times, unless another patron has
requested it or if your library
card has a fine of over $5.00. (Items
requested through SearchOhio
have different renewal policies.) If you renewed an
item after its original due date, you will be assessed a fine for
the days between the due date and the day you renewed the item. For more information on how to renew items, please see our Renew Items help page.
- Reserves: You are restricted from requesting more than 50 reserves (holds) at any one time. Your account will be blocked when you reach the 50-item limit on reserves. Still curious? Find out more about reserving items.
Please see our My Account help page for more information about your library card account, including instructions for renewing items, paying fines and accessing your library account online.