Wednesday, May 27 – Our online catalog may be unavailable on May 27 due to scheduled server maintenance. Expect limited access to reserve or renew items, pay fines, download ebooks, or access some research databases. Thank you for your patience.

Drive-thru & returns reopen on May 26

Available Monday-Saturday 12-7pm

Westerville, OH – On Tuesday, May 26, customers may begin picking up requested items and returning borrowed items to the Westerville Public Library. This first phase will feature contact-less service for the health and safety of our community.

The drive-up window and return bin will be open Monday thru Saturday, 12-7pm. Customers are encouraged to reserve items online or by calling 614-882-7277 ext. 2. Returns will be accepted during open hours only. Please be patient and expect delays as we adhere to best practices. 

“We are excited to start offering these core services again. We miss seeing our regulars and are looking forward to greeting new faces. Now more than ever, it’s a pleasure and a privilege to offer comfort with a good book or a welcome escape with a favorite movie. We are ready to face the challenges that the coming months will bring. Our plan is to remain flexible and seek innovative solutions while keeping the health and safety of our community as our top priority,” says Erin Francoeur, Executive Director.

The library continues to follow recommendations from government officials, health officials, the Ohio Library Council, and the REALM project while planning a responsible restart to operations. Library staff will stagger shifts, wear face coverings, maintain social distancing, wash hands, perform daily symptom assessments, and disinfect common areas. Returned items will be quarantined for at least 72 hours before they are made available to others. While the library building remains closed, digital resources remain available 24/7.

FAQs

Requesting Items

I want to borrow an item. What should I do?

  1. Place a hold online or by calling 614-882-7277 ext. 2.
  2. Expect delays due to limited staffing, high demand, and quarantined materials.
  3. Wait for an email or phone notice confirming your item is ready for pickup.
  4. You will have 4 days to pick up your item.

I requested an item, but I haven’t received my notification yet. Is something wrong?

At this time, we are estimating a delay of 2-4 days for reserved items. This is due to limited staffing, high demands, and quarantined materials. Please wait until you receive an email or phone notice that your item is ready for pickup before coming to the library. We appreciate your patience and understanding.

Can I get new books and movies?

Yes! The library has begun to order and receive shipments of new items as they are released by publishers. Some release dates have changed. Please expect delays due to limited staffing, vendor availability, and quarantined materials.

Can I request items via SearchOhio and OhioLINK?

No, not yet.

Drive-Thru Reserves

My items are ready for pickup. What should I do?

  1. Visit the library during open hours, Monday-Saturday from 12-7pm.
  2. Enter the main parking lot via Walnut St and Library Rd.
  3. When you arrive, call 614-259-5035.
  4. Tell us your library card number or provide other identifying information as requested.
  5. Drive up to the window.
  6. Pick up the items with your name from the table.

Don’t have a cell phone or car? Please wear a face covering when approaching the window.

Need assistance? Please contact us at 614-882-7277 or customerservices@westervillelibrary.org to make alternative arrangements.

How long do I have to pick up an item that was waiting for me before the library closed?

You will have 4 days to pick up your item.

I usually have items delivered to my home or school. Can I pick them up at the library instead?

Yes! While deliveries remain suspended, you may pick up items at the drive-thru window.

Students & teachers - you may pick up items at the drive-thru window within 4 days once you receive the message that it is "ready for pickup".

Seniors & homebound individuals – A friend, family member, or caretaker may pick up items on your behalf at the drive-thru window. To arrange, call the Outreach Department at 614-259-5034 at least 24 hours in advance.

I am unable to use the drive-thru.

We understand that you may not be able to use the drive-thru service for a variety of reasons. If that is the case, please contact us to discuss options: 614-882-7277 ext. 2 or customerservices@westervillelibrary.org

I am unable to wear a face covering. 

If you are unable to wear a face covering and need to approach the drive-thru window, please contact us to make alternative arrangements.

Are there any items I can’t borrow at this time?

Currently, the following items are unavailable to borrow: art prints, guitars, learning kits, and puzzles.

Returning Borrowed Items

Return your borrowed items in the cardboard bin, located near the covered parking garage and main entrance. (This option is only available Monday-Saturday 12-7pm.)

I have an overdue item. How long do I have to return it?

Starting May 26, you can return overdue items during open hours. You will have until Saturday, June 13 before accruing fines or fees. We understand that these are unusual times. If you are unable to return items, please contact us to discuss options: 614-882-7277 ext. 2 or customerservices@westervillelibrary.org.

Seniors & homebound individuals who rely on our delivery service – you may wait until the Outreach Department contacts you to arrange for pickup of your items. You do not need to make arrangements to return items to the library building at this time.

Are you accepting book donations?

No, not yet.

I’m concerned about returning my borrowed item in the designated return bin. 

We know that some items - like art prints & guitars – may not fit. Please contact us for alternative options: 614-882-7277 ext. 2 or customerservices@westervillelibrary.org.

I have a damaged item.

Please contact us at 614-882-7277 ext. 2 or customerservices@westervillelibrary.org. We can work with you to arrange a time for you to drop off the item for assessment. Or we can charge your account for its full replacement and you can pay the fee online.

How long will returned items be kept in quarantine?

For the health & safety of our community, we will be keeping all returned items in quarantine for at least 72 hours. After that time, the items will be checked in and made available to others waiting.

I returned an item, but it’s still checked out to me.

We appreciate your patience as we work to check in borrowed items. All borrowed items will remain in quarantine for at least 72 hours. If an item that you returned is still appearing on your account after 7 days, please contact us at 614-882-7277 ext. 2 or customerservices@westervillelibrary.org.

I have borrowed items from other libraries that are not open yet. Can I return those items to you?

We are only able to accept items that were originally checked out with your Westerville Library card (including SearchOhio and OhioLINK items). We are currently unable to check in and return borrowed items from other area libraries.

Other FAQs

What safety guidelines are in place?

The library continues to follow recommendations from government officials, health officials, the Ohio Library Council, and the REALM project while planning a responsible restart to operations. Library staff will stagger shifts, wear face coverings, maintain social distancing, wash hands, perform daily symptom assessments, and disinfect common areas. Returned items will be quarantined for at least 72 hours before they are made available to others.

When will the library building reopen?

Our top priority remains the community’s health and safety as we plan for a responsible restart to operations. Recommendations from government officials, local authorities, and health departments related to COVID-19 will continue to guide our decisions over the coming weeks and months. As we know more, we will keep you updated via our website and social media accounts.

I accrued fines or fees while the library was not accepting returns.

Despite our best efforts, some fines or fees may have accrued for items due while we were closed. We can waive those for you. Please contact us at 614-882-7277 ext. 2 or customerservices@westervillelibrary.org

I am not able to pay my fines or fees online.

Please contact us for alternative options: 614-882-7277 ext. 2 or customerservices@westervillelibrary.org.

I want a library card! How do I get one? 

Fill out this online form. Then we'll contact you within 72 hours with your new library card number. 

When are my items due?

Please check your online account or call the library to confirm your due dates.

What digital resources can I access from home?

Download or stream ebooks and more, 24/7. All you need is your library card number and PIN.

  • Acorn TV - 80+ world-class television shows, includng mysteries, dramas, and comedies from Britain and beyond
  • Freegal Music (always available) – 15 million+ songs from the world's most popular artists. (5 free downloads per week. 5 hours of streaming music daily.)
  • Hoopla Digital (always available) – 500,000+ movies, music albums, audiobooks, comics, ebooks, and TV shows (10 checkouts per month)
  • Ohio Digital Library – 150,000+ popular ebooks, audiobooks, and more. Kindle compatible (10 items at a time)
  • PressReader (always available) – 7,000+ international newspapers & magazines in 60+ languages
  • RBdigital Magazines (always available) – 4,000 popular magazines
  • Westerville Cloud Library – 10,000+ ebooks & audiobooks (10 items at a time)

Research, study, or learn something new using these power tools, 24/7.

What other services are available while the library is closed?

Where can I find more information about Coronavirus (COVID-19)?

Please visit coronavirus.ohio.gov

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Last updated: 5/19/2020

Press Room

Have more questions? Just ask.

Phone

614-882-7277

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Automated

614-882-7277 ext. 1

Fax

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Hours
Mon - Thurs

9 a.m. - 9 p.m.

Fri

9 a.m. - 6 p.m.

Sat

9 a.m. - 6 p.m.

Sun

1 p.m. - 6 p.m.